Frequently Asked Questions
Everything you need to know about feeding your wild side.
What makes WILD Pet Food different from standard kibble?
We focus on biologically appropriate nutrition using raw, freeze-dried, and high-protein ingredients that mimic a predator's natural diet in the wild, without synthetic fillers.
How long does shipping take for fresh orders?
Standard orders ship within 1-2 business days. For our frozen range, we use insulated express shipping to ensure the product arrives at your door within 24-48 hours of dispatch.
Do you offer a subscription service?
Yes, our 'Wild Club' subscription allows you to schedule recurring deliveries every 2, 4, or 6 weeks, saving you 15% on every order.
What is your return policy if my pet doesn't like the food?
We offer a 'Clean Bowl Guarantee.' If your pet refuses to eat our food, contact us within 14 days of receipt for a full refund or a swap to a different protein flavor.
Are your ingredients ethically sourced?
Absolutely. We partner with local farmers and sustainable fisheries to ensure all our meats are hormone-free, antibiotic-free, and ethically raised.
How should I transition my pet to WILD Pet Food?
We recommend a gradual transition over 7-10 days, slowly increasing the ratio of WILD food to your current brand to prevent digestive upset.